Returns & Refunds policy
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail rrs-art@outlook.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
Because you are buying the Goods by mail order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply:
7.1 All correspondence regarding the return of Goods shall be carried out between you and us.
7.2 You must tell us you wish to cancel within 14 days of your receipt of the Goods, if 14 days have gone by I since you received your artwork unfortunately we cannot offer you a refund or exchange.
7.3 In any event, you may not cancel orders for artworks commissioned by an artist.
7.4 The Goods must be returned to RRS Art within 21 days of delivery:
7.4.1 with both goods and all packaging in their original condition;
7.4.2 securely wrapped;
7.4.3 including our delivery slip;
7.4.4 at your risk and cost, you are responsible for paying your own shipping costs for returning your item.
7.5 After RRS Art received the Goods, we will notify you receipt of returned goods and credit your credit or debit card with the full purchase price of the goods returned as long as 7.4/1/2/3/4 have been followed no later than 30 days from the date of receipt.
7.6 If you do not return the Goods to us, you are still liable to us for the cost.
7.7 We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
7.8 Sale items (if applicable)
Only regular priced items may be refunded unfortunately sale items cannot be refunded.
7.9 Prints and printed to order products that are printed or printed to order are bespoke and non-returnable unless damaged or faulty. A replacement product will be shipped out to you in the event of receiving a damaged or faulty item.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail rrs-art@outlook.com